Customer Service: (213) 637-0000

These Gift Card Terms and Conditions (hereinafter "Terms and Conditions") govern the purchase, use and redemption of gift cards purchased online from Spa Palace. For questions, comments or suggestions, please contact Spa Palace at:

Spa Palace
620 Union Ave.
Los Angeles, CA 90017
(213) 637-0000
www.spapalacela.com


Spa Palace Gift Cards and E-Gift Cards should be treated as cash. All sales are final; Gift Cards and E-Gift Cards cannot be exchanged or refunded for any reason. To provide maximum protection to your credit card account, and to allow time for your order to process, our printable Gift Cards become active and may be redeemed 24 hours after purchase. Gift Cards and E-Gift Cards contain value that may be used to purchase merchandise and services, however they cannot be used to purchase other gift cards or e-gift cards.
Please present your Spa Palace Gift Cards and E-Gift Cards upon departure and your sale will be deducted from your card’s balance. All remaining balances must remain on your card; no cash value; cannot be redeemed for cash. Spa Palace is not responsible for cards that are lost, stolen, damaged or used without authorization. Spa Palace Gift Cards and E-Gift Cards are the property of Spa Palace. Please call 213.637.0000 for assistance with your Spa Palace Gift Cards and E-Gift Cards.

Redeeming Gift Cards
Gift cards are only redeemable at Spa Palace for the amount or service specified on the gift cards. Spa Palace reserves the right to convert service-based gift cards to their monetary value, equivalent to what was paid for the gift cards, at its option and sole discretion.
Except as required by law, gift cards are not redeemable for cash and cannot be returned for a cash refund.
Any unused balance of the gift card will remain until redeemed.
If a purchase exceeds the amount listed on the gift card, the redeemer is responsible for paying the difference at time of purchase.
For security purposes, a recipient may be required to show valid ID before he or she can redeem the gift card.
Use and redemption of our gift cards are also governed by our Privacy Policy. Spa Palace, its agents and vendors, may provide gift card purchasers with information about the redemption status of gift cards.

Cancellation and Expiration of Gift Cards
Spa Palace reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift card.
Spa Palace is not responsible for lost or stolen gift cards. Reasonable and prudent steps are taken to verify the legitimacy of a redeemer and upon full redemption, the gift card will be identified as not valid for payment of any kind.
Spa Palace reserves the right to dishonor the gift card, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.

Gift Cards Have No Expiration Date
Spa Palace may, at its sole option and discretion (unless required by law) replace a lost gift card, provided the original gift card is valid, has not been redeemed and the replacement is issued to the verifiable beneficiary of such gift card. Such replacement will be the beneficiary's sole remedy for such lost or misplaced gift cards.

Miscellaneous Terms and Conditions
Spa Palace reserves the right to change these Terms and Conditions from time to time in its sole discretion.
Spa Palace is not responsible for emailed gift cards that do not reach their intended recipient for reasons beyond its control. Bounced email is not monitored. Receipt of email cannot be verified. Spa Palace can only verify receipt of the gift card, if the recipient of the gift card actually uses the URL enclosed in the email message to access the gift card using an internet browser.

SPA PALACE, ITS AGENTS AND AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARDS NUMBER OR BAR CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND HEAVENLY DAY SPA AND SALON'S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARDS.

Gift cards, and these Terms and Conditions, are subject to and governed by the laws of California, without reference to its principles of conflicts of law.
If any provision of these Terms and Conditions should, for any reason, be held invalid, prohibited by law or unenforceable in any respect, such term will not apply. However, the remainder of these Terms and Conditions shall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid, prohibited or unenforceable provision to make it valid and enforceable.
Risk of loss will pass to the purchaser of the gift card upon the electronic transmission of such gift card to the recipient or purchaser.

© 2017 Spa Palace, all rights reserved.