Spa Etiquette & Policies

To ensure a comfortable, relaxing experience at Spa Palace, please review our spa etiquette and policies.

Spa Palace expects all guests to behave in an appropriate manner. Unruly behavior, any form of inappropriate activity, discrimination, and/or profanity may be cause for ejection. For the comfort of all guests, Spa Palace does not allow any form of public displays of affection, including but not limited to hugging, kissing, touching, sitting on laps, etc. Any individuals found loitering in areas or making other guests feel un- comfortable will be subject to immediate ejection without refund.
Refrain from loud conversations and/or noises, especially inside the sauna rooms and sleeping area, be respectful of your surroundings and others around you, and clean up after yourselves. Place all Spa Palace items, including used towels, toilet- ries, hair dryers, condiments, etc., in their appropriate place, so that others can enjoy them as well. Do not jump or splash inside the pools or act in a reckless manner. When in the nude locker room area, refrain from any activity or behavior that can or will cause discomfort to others, including, but not limited to, inappropriate behavior, any type of public displays of affection, staring or gawking, etc. Understand and re- spect the tradition of Asian and European “bath house” culture and act accordingly.
Any intoxicated persons will be denied entrance into our facility. For health and safety reasons, any persons who under the influence is not permitted in the sauna or steam rooms. Spa Palace holds a No Tolerance policy against Under-age drinking and drunk behavior. Guests found in possession of outside alcohol or drugs will be immediately dismissed from the premises, without a refund. No alcohol is to be brought on the property for any reason.
Refrain from cell phone use inside the
• Saunas
• Locker rooms
• Quiet areas
No photography of any kind is allowed inside Spa Palace without prior management approval. Unauthorized pictures will be required to be deleted as needed.
Please be respectful and aware of your surroundings and those around you.
Guests must bring own swimwear. Proper attire is required at all times. Robes or covers must be worn over your swim- wear on all floors, with the exception of the pool and bath areas. No thongs or overly exposing swimwear is permitted. Swimwear with excessive adornment such as beading, strings, etc. are not allowed in the pools. Absolutely no outside footwear is permitted inside our facility, with the exception of inside the Fitness Center. Visitors are required to carry their personal and appropriate footwear to this area and wear them when using any of the equipment. For your own safety, long hair must be re- strained with swimming cap or hair bun. Absolutely no cotton t-shirts or non-swim- wear pants will be allowed inside our pools. Any individual that must wear shirts/pants inside swimming pool for religious or medical reasons, shall wear ONLY swimwear fabric. (i.e. wetsuit, swim grade shirts and swim grade pants), The seperate spa are nudity optional – Enter at your own discretion.
Spa Palace reserves the right to close or restrict access, without advance notice, to any area of the facility for any reason. Any neglect or misuse of any Spa Palace property including, but not limited to, furniture, communal toiletry, equipment, Locker Keys, towels, robes, any rooms or facilities, etc., will be grounds for ejec- tion. The cost of repair must then be compensated by visitor.
Elderly persons or persons suffering from heart disease, diabetes, high or low blood pressure, shall not use the spa pool without medical consultation. All guests agree to read all regulations and caution signs throughout the facility, especially by the saunas and pool areas.
Spa Palace is a smoke-free environment. No reentry is allowed to the facility. Please note that if you choose to exit to smoke, you will not be allowed to re-enter without paying the daily admission fee again.
Our Free Wi-Fi is a complimentary service offered to our guests. It should not be used to download any illegal documents or files, or any explicit materials. Spa Palace reserves the right to revoke this privilege from any guests.

Once you have checked-in, no refunds will be administered, even in the case of no-available spa reservations. Confirm a set reservation prior to your visit to ensure that desired services are available. No re-entrance onto premises.
To avoid automatic cancellation and a penalty fee, we ask you to check-in 45 min- utes prior to any Spa Palace spa reservations and 30 minutes prior to your appoint- ment time. By booking a reservation, you agree to the 100% 48-hour cancellation fee. If you fail to show up to your appointment without a 24-hour notice, you will be charged a 100% fee. As a courtesy to our staff and other clients, please note that can- celed or rescheduled appointments with less than a 24-hour notice are subject to a cancellation fee. Upon late arrival, service will be completed based on time remain ing in reservation. Plan accordingly to accommodate traffic, weather, and outside factors.
No refunds will be administered. Diligently confirm your accumulated tab and always be conscious of your balance. This responsibility is left to each customer. Any issues or concerns must be addressed immediately.
Keep your locker key on you at all times. Any lost, stolen, or damaged locker keys will be the responsibility of the guest assigned to that number or others in the group. In the case of a lost key, you will be responsible for a penalty fee of $30.
Pool Operation Hours Weekends (Fri-Sun) and Holidays, 10:00am-10:00pm. Guest must bring own pool towels only 1 bath size towels are complimentary. All ropes and towels must be returned at hamper loacted inside the lockers before checking out extra towels are very limited. Old coupon never expires although If any old coupon is use for enterance customer must pay difference of current value of admission fee.
The accumulated balance made throughout the visit, including any addition cost re- sulting from misplacing the key, must be paid in addition to the penalty.
You must store all personal items and clothing in your assigned locker. Make sure that your locker is security locked before leaving. Spa Palace will not be responsible for any lost or stolen items in the facility, vehicles, or lockers. Please note that the items left in the Lost & Found will not be the responsibility of Spa Palace.
No bags larger than 10″ x 12“ will be allowed inside. All bags will be subject to search upon arrival. Any larger bags will not be permitted inside the Club. Spa Palace will not be responsible to hold any personal belongings that are restricted to be on premise.
Children Admission is 5 years and plus management only permitts life jacket for kids No other water toys are permitted.
In addition to, but not limited to, all items previously mentioned, the following are not permitted at any time:
• Firearms and explosives
• Chemical weapons, including mace and pepper spray
• Knives, or any sharp or spiked items
• Medical and/or drugs
• Animals
• Alcohol and other outside food and beverage
No outside food or beverages are allowed inside. Guests must discard or finish any food or beverage prior to entering the facility. Spa Palace will not store any food or beverages, no exceptions.
No photography of any kind is allowed inside Spa Palace without prior management approval. Unauthorized pictures will be required to be deleted as needed.
Distribution, publication, or any use of any photos taken of or within our facility is strictly prohibited. Spa Palace reserves the right to refuse admittance for photography or confiscate any recording materials.
Spa Palace reserves the right to deny entrance to any persons with a contagious ill- ness, skin conditions, or any conditions that make others uncomfortable and/or ques- tion Health Code regulations and cleanliness. Spa Palace reserves the right to change or implement new policies without advance notice.